How do I add my organization (School, Team, League, Business, etc.) to the Californiateamwear.com website?
How it works is very easy. Give us a call at 415.383.9072 during our business hours (8 a.m. to 5 p.m. PST) or send us an email at: firstname.lastname@example.org. A California Team Wear manager will contact you as soon as possible to manage the process of setting up your online store. Once your store is ready to go live, we will produce an ad that you can copy and paste onto your website – so everyone can visit your store in a click. We also have ready-to-go flyers and email/newsletter announcements you can send to families & friends to promote your store. Your online store requires no inventory, and no money collections
How does an online store work?
An online store has an open and close date during which products are available for purchase. The duration usually lasts 1 to 3 weeks, but can go longer as decided by the organization. When an online store closes, we will batch all of the orders for that store together for customizations and delivery. All items will be completed and shipped within 3 weeks of a store closing. Example: If a store closes on May 15th, orders will be ready the week of June 5th. You will be contacted via a phone call or email when your organization’s orders are ready to ship.
What if we don’t need/want an online store and want our order shipped directly to our school, organization, league or team?
California Team Wear doesn’t require having an online store. Please call415.383.9072 and we will help you with your team/spirit wear from start to finish. We can ship directly to you so you can sell and or distribute on site. All major credit cards are accepted and once an application is approved, Net 30 terms as well.
What if we don’t have a logo?
California Team Wear is a full-service agency with in-house graphic designers to help your organization with logo development from start to finish. Our team of designers are here to create instant imaging for your organization’s team and spirit wear!
What if I don’t know where to start, and I am new at ordering apparel?
Just give us a call, California Team Wear is here to help you get set up. Our phone number is 415.383.9072.
How does the fundraising work for our program?
Organizations set up online stores with us to take advantage of the fundraising opportunities for their program. When the fundraising option is chosen, a percentage of each sale goes back to the program. You will be mailed your commission check approximately one month after your store closes. If fundraising is not a desired option, we will sell items at your organization’s cost.
How long does it take to receive an order from an online store?
Each online store has an open and close date during which the products are available for purchase. The duration usually lasts 1 to 3 weeks, but can go longer as decided by the organization. When an online store closes, we will batch all of the orders for that store together for logo customizations and delivery. All items will be complete within 3 weeks of a store closing. Example: If a store closes on April 15th, orders will be ready the week of May 5th. You will be contacted via phone or email when your organization’s orders are ready..
Do I have to use a credit card to buy items from an online store?
While ordering online is the most convenient method of ordering, you may also order over the phone by calling 415.383.9072 or via email at email@example.com. We accept Visa, MasterCard, and American Express. If you choose to order via email, please provide a phone number where we can reach you to get your billing information. Do not send your credit card information via email. For bulk/wholesale orders, we will also accept purchase orders from authorized schools/organizations. Net 30 terms are available once a credit application is approved. Please contact us for details.
How does the shipping work?
When checking out, you will be presented with shipping and delivery options, usually UPS to one location for the whole team or individual shipping to each team/student/member. Some organizations choose to provide alternate pick-up methods. All UPS orders are shipped via UPS ground from either Northern or Southern California. In either case, you will be contacted via email when orders are complete.
What if there is a problem with my order?
California Team Wear prides itself on maintaining the highest quality and craftsmanship of our products . Any defects or errors on our part will be replaced at no charge. Returns must be made within 14 days of receiving products. At the time you place an order, you will be asked to confirm all the details regarding the items, sizes, logo/design, spelling, etc. Each item is 100% custom made exactly as you choose. We do not accept returns or exchanges for selection of incorrect items, sizes, designs, spelling, etc. Please pay careful attention to all the details of your order. If you have any questions while placing an order, please contact us so we can make sure you get what you want.
Why are some stores open and some closed?
Every organization and team has different needs depending on athletic seasons and schedules. California Team Wear does not select when these stores open or close. These decisions are made solely by the organization’s contact member (Coach, Parent Representative, Athletic Director, PTA, Marketing Manager, etc.).
How big does my organization need to be to have our own online store?
Due to the custom nature of our business, we do have set minimums for apparel customizations. We can easily guide product selection to reach our minimums, but request that your program have a minimum of 12 members. Remember, parents can always order spirit wear too! If you have less than 12 members, give us a call, we can still help you with your team/spirit wear.
Can we personalize an item with an individual name or number?
We offer three options to personalize garments. These are decided upon by your group’s representatives:
- Monogram — A name will be embroidered on the garment
- Vinyl Name — A name will be added in vinyl to the back of the garment
- Vinyl Number — A vinyl number will be added to the garment
Please call or email to speak with a California Team Wear manager to arrange your customizations such as specific last names with their associated number.
Is ordering online safe?
We take your personal information seriously here at California Team Wear. Our website was designed with the most state-of-the-art and secure online interface and security software. We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. This procedure makes your account information unreadable from the time your order is submitted until the time it reaches us.